All cases for refund or replacement will be processed
in accordance with the below terms and condition. Both Buyer and Supplier agree
to these terms. However, in the event of false, frivolous or baseless
complaints regarding the delivery or quality of the Products, the Buyer will
not be eligible for refund or replacement.
requested to ensure that correct catalog number and quantity is ordered. In case you have
any doubts, please feel free to call at 022-66918891 or email us at firstname.lastname@example.org.
2.If the buyer places the order and then cancels the
order before the material is shipped, then entire amount paid will be refunded.
3.If the buyer
places the order and if the product is out of stock or if the supplier does not
ship the material within the stipulated time then the entire amount will be
4.If the buyer
places the order and returns it without asserting any reason, then they will be
charged 2.5% of the invoice amount and the same will be deducted from the total
amount they have paid.
5.If the supplier
sends wrong product then the same should be informed within 7-days of receiving
the material. The supplier will then send the replacement. If you wish to cancel
the order then entire amount will be refunded.
6.If the supplier
sends incomplete order then the same should be informed within 7-days of
receiving the material. The supplier will then send the remainder of the
product. In case, the supplier is unable to send, then you can get partial
refund or if you wish to cancel the entire order then entire amount will be
7.If the supplier sends damaged/defective/expired
product or if the product is not meeting specifications, then the same should
be informed within 7-days of receiving the product along with the images. The supplier will then offer a replacement. If the
supplier does not have a replacement and should you wish to cancel the order
then the entire amount will be refunded.
8.In the event
the return of a Product is duly accepted by Supplier, the value of such
Product, as originally paid by Buyer during acceptance of Product, will either
be refunded to Buyer either to the bank account provided by the Buyer for such
refund, or to the payment instrument of the Buyer from which payment was made,
or to any pre-paid payment instrument account of the Buyer. Biomall shall have
the sole discretion to determine the mode of reversal from the above options.
buyer purchases any products offline from the supplier, then this return policy
is not applicable and further Biomall is not responsible or liable for any
claim/damages etc. The buyer will have to negotiate directly with the supplier
for any claims/disputes.
covered in the return policy?
Items not received
Items that are physically damaged/defective
Items that vary from the description/specification
Wrong item delivered
By when can
items be returned?
Incase, the buyer
receives the product in “Damaged”, “Defective” or any condition as mentioned
above, then they can conveniently place a return request within 7 days after
you've received an order.
What is the return process?
To return a
product, you can email us at email@example.com
or call at our helpline number - +91 22-66918891. Please provide us with the
following details while placing the return request.
returning the item
clearly showing a damage / missing product in the order
proof that will help us in making a decision regarding your request
Post receiving your request, Biomall Team will confirm
the return request and will inform you about the return process. It is advised
that the items to be returned packets are adequately packaged. The final
decision of the request will lie with Biomall and cannot be contested.
Please ensure that the product is in unused and in
original condition, with the seal unbroken and includes everything from the
package e.g. price tags, labels, original packing, invoice and other items
Once your return
request is accepted by Biomall, the entire refund amount (except the Internet
handling fees as mentioned above in certain cases) will be reversed back to you
through NEFT/RTGS within 7-10 working days after the returned product is
received by the supplier.
Can you replace the product?
will depend on the availability of the item with the supplier.
process will begin after the returned product is received by the supplier
the replacement item is out of stock, we will refund your amount (except the
Internet handling fees)
Can I cancel the order?
You can cancel the order anytime before it gets
dispatched. To cancel the order, you will need to email us at firstname.lastname@example.org stating the
order ID. After your request, it will take us a maximum of 1-2 business days to
cancel the order. The same will be notified to you by email. Your entire order
amount will be refunded through NEFT/RTGS within 7-10 working days.